BOHO Casino Privacy Policy

At BOHO Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our services at BOHO Casino.com. We are committed to handling your information responsibly and in full compliance with applicable data protection laws. By using our platform — whether through desktop, the BOHO Casino app, or mobile browser — you agree to the practices described in this document.

Our services are operated by Metlait SRL, registered in Costa Rica (Registration No. 3-102-911867), located at El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold a licence issued by the Tobique Gaming Commission (Licence No. 0000064). If you have any questions about this policy, please contact us at support@BOHO Casino.com.

1. Information We Collect

When you register and use BOHO Casino, we collect various categories of personal data necessary to provide our services, ensure security, and comply with legal obligations. We only collect information that is relevant and necessary for the purposes outlined in this policy.

1.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, W0%&O)!xOwmUXf[C (encrypted), and account preferences
• Identity verification documents (passport, national ID, proof of address)

1.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Transaction records associated with bonuses such as BOHO Casino bonus codes or promotional offers

1.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Log data, session timestamps, and clickstream information
• Information collected through cookies and similar tracking technologies
• Gameplay data, including games accessed, bets placed, and session duration

1.4 Communication Data

• Records of live chat conversations and emails sent to our support team
• Feedback, complaints, or dispute submissions (including those sent to disputes@egis-adr.com)
• Responses to surveys, promotions, or marketing communications

2. How We Use Your Information

At BOHO Casino, we use the data we collect for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for any purpose incompatible with the reasons it was originally collected.

• Account management: We use your registration data to create and maintain your account, process your BOHO Casino login, and verify your identity.
• Payment processing: We process deposits and withdrawals, verify payment methods, and comply with anti-money laundering (AML) requirements.
• Bonus and promotional management: We apply BOHO Casino promo codes, track wagering requirements, and manage your participation in welcome offers and ongoing promotions such as BOHO Casino free spins.
• Security and fraud prevention: We monitor account activity to detect suspicious behaviour, prevent fraud, and maintain the integrity of our platform.
• Legal compliance: We retain and process data as required by our licensing obligations under the Tobique Gaming Commission and applicable law.
• Customer support: We use your communication history to resolve issues, answer queries, and improve our 24/7 support service.
• Marketing: With your consent, we may send you information about BOHO Casino no deposit bonus offers, promotions, and updates. You may opt out at any time.
• Responsible gambling: We use gameplay data to identify patterns that may indicate problem gambling and to enforce self-exclusion or spending limits where applicable.

3. Cookies and Tracking Technologies

Our BOHO Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. When you access BOHO Casino online, certain cookies are placed on your device automatically, while others require your consent.

• Essential cookies: Required for core functionality such as secure login and session management.
• Analytical cookies: Help us understand how users interact with our platform and which pages are visited most frequently.
• Marketing cookies: Used to deliver relevant promotional content, including information about BOHO Casino no deposit bonus codes and special offers.
• Preference cookies: Store your language, currency, and display settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services. For a full breakdown of our cookie practices, please refer to our dedicated Cookie Policy.

4. Data Sharing and Third Parties

We at BOHO Casino do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment providers: We share necessary financial data with processors such as Visa, Mastercard, Skrill, Neteller, MiFinity, and crypto processors to facilitate transactions.
• Identity verification services: We use third-party KYC providers to verify your identity in compliance with our licensing requirements.
• Game providers: Providers such as Pragmatic Play, Play'n GO, NetEnt, and others may receive limited technical data to deliver their games on our platform.
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission, EGIS (our ADR provider), or other competent authorities when required by law.
• Affiliate partners: We may share aggregated, non-identifiable data with affiliates who direct players to BOHO Casino Australia and other markets.

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection legislation.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we maintain records for a minimum of five (5) years following account closure to satisfy regulatory and AML obligations. When data is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. At BOHO Casino, we are committed to honouring these rights where they apply:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to limit how we process your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@BOHO Casino.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Security Measures

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our BOHO Casino platform uses SSL encryption for all data transmissions, secure storage protocols, and strict internal access controls. We regularly review and update our security practices to maintain the highest standards of data protection.

8. International Data Transfers

As an international operator serving players across multiple markets — including BOHO Casino Australia users and those from other eligible jurisdictions — we may transfer your data to servers or processors located outside your country of residence. We ensure that all international transfers are subject to appropriate safeguards, including contractual clauses that provide equivalent levels of data protection.

9. Minors

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our platform. Your continued use of BOHO Casino online following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team:

• Email: support@BOHO Casino.com
• Disputes / ADR: disputes@egis-adr.com (EGIS)
• Operator: Metlait SRL, El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We are here to help and will do our best to address your concerns promptly and transparently.